In addition to the subscription plans, Tuqqi offers Add-ons that allow organizations to expand the level of support available. These modules are especially useful for teams that need expert guidance, advanced configurations, or a more guided adoption process.
The main Add-on is the premium support package.
What Premium Support is and What It's Used For
Premium support is a service that provides direct access to Tuqqi specialists to assist teams with tasks that require greater technical or strategic depth, such as:
Advanced implementation of Tuqqi within the organization.
Design and optimization of workflows.
Detailed configuration of automations.
Customized training for teams or departments.
Specialized technical assistance for integrations or complex processes.
This type of support allows for accelerated platform adoption and maximizes its impact on the organization's internal operations.
Hours Included in Pro Plans
Both monthly and annual Pro plans include two hours of premium support per cycle.
These hours:
Must be used within the first 30 days.
Do not accumulate.
Are consumed before any additional packages.
Are logged by the Customer Success team, which informs the client every time the balance is updated.
Purchasing Additional Hours: How It Works
When an organization needs more assistance than is included in the plan, it can purchase additional hours as Add-ons.
Characteristics of Additional Hours
Only available for Pro plans.
Must be paid for in advance.
Have an expiration date visible at the time of purchase.
Do not renew automatically.
Are consumed after the hours included in the plan.
Remain valid even if the organization changes plans within the Pro range.
Frequently Asked Questions
Can I purchase additional hours if I have the Free plan?
No. Only Pro plans can purchase Add-ons.
When do the additional hours expire?
The expiration date is clearly displayed at the time of purchase.
What happens if the organization changes its plan or cancels the account?
If the organization changes its plan type within the Pro range, the additional hours remain valid until their expiration date.