Billing in Tuqqi is designed to exactly reflect the actual usage of the platform by each organization. To achieve this, the following are taken into account: the plan type, the number of active users, and the variations that occur throughout the cycle.
This article explains in detail how each modality works, how charges and credits are calculated, who can manage billing information, and what tools Tuqqi offers to maintain control of the Billing.
The Billing
Billing Access and Management
Billing management is an exclusive function of account administrators.
Only administrators can:
View and download invoices.
Modify payment methods.
Update billing information.
Consult the amount and date of the next renewal.
Review accumulated credits on annual plans.
Cancel the subscription.
All other users do not have access to this information.
Information Available on the Billing Page
The Billing page within the administrator panel displays all relevant subscription information, including:
The current plan (Free, Pro Monthly, Pro Annual, or Enterprise).
The exact date of the next renewal.
The estimated amount of the next invoice, which already includes:
Credits for deleted users (annual plan).
Current number of active users.
Invoice history, all downloadable in PDF.
Billing details (company name, address, tax information).
Payment methods (cards, update, replacement).
Option to cancel the subscription.
This section allows administrators to have total control over the financial information of their account.
Invoice Issuance and Payments
All invoices are issued by PayPro Global, Tuqqi's official reseller.
This means that:
PayPro Global will appear as the issuing entity on the receipts.
Charges, renewals, and automatic invoice sending are processed by PayPro.
Email Notifications
Every time a charge or a renewal is generated:
An email notification is sent to the administrator.
Payment failures, upcoming expiration dates, or changes to payment methods are also notified.
This allows for anticipation of any inconvenience and maintains transparency for every charge made.
What Happens If a Payment Fails
When a charge cannot be processed:
The system makes a second automatic attempt two days later.
If it fails, a third final attempt is made two days after that.
If the payment fails again, the account is blocked, and no user will be able to access it.
To restore access, the organization must contact Tuqqi Support, where payment information will be verified and reactivation will be completed.
The Plans
The 30-day Free Period
During the first 30 days, you can use Tuqqi with all features and up to 5 users without generating any charges.
If you decide to subscribe to the Pro Plan during the Free period:
The 5-user limit is immediately removed.
Nothing is charged until the Free period ends.
If you do not wish to continue at the end of the 30 days, no charge will be generated.
How the Pro Monthly Plan Works
The monthly plan costs $14 USD per user per month. Billing occurs at the end of each monthly cycle, as this is when Tuqqi can accurately calculate how many users were active and for how many days.
Active Users
A user is considered active from the moment the administrator invites them, not from the moment they first log in.
Prorating
Charges are calculated daily. If a user joins or leaves halfway through the month, the invoice will only include the days they were active.
Included Support
The Pro Monthly Plan includes two hours of premium support, valid only during the first 30 days of activation.
How the Pro Annual Plan Works
The Pro Annual Plan costs $132 USD per user per year and is paid in advance at the beginning of the cycle. Throughout the year, changes in the number of users may generate adjustments.
User Variations
Each addition or removal is considered an independent event and generates a proportional charge or credit for the remaining time of the annual cycle.
Charges are reflected at the end of the month.
Credits can only be used upon renewal of the plan.
If the organization decides not to renew, the credits are lost.
Included Support
The Pro Annual Plan includes two hours of premium support, which must be used within the first 30 days of the cycle.
Subscription Cancellation
Administrators can cancel the subscription from the Billing page.
Once cancellation is requested:
The platform will display alerts to all users so they can export or download their information.
During this period, the cancellation can be reversed.
At the end of the current billing cycle, if it has not been reversed, access for the entire organization is deactivated.
How the Enterprise Plan Works
Tuqqi's Enterprise Plan is designed for organizations that require a level of customization and support superior to that offered by the standard plans.
Unlike the Pro plans, Enterprise allows the solution to be completely tailored to the specific needs of each company, including advanced security configurations, custom integrations, extended support, specialized training, phased implementation management, and personalized service agreements.
Both the price and commercial conditions are defined jointly with the Tuqqi team, guaranteeing a flexible, scalable solution aligned with the internal processes of each organization.
Frequently Asked Questions
Who can manage the billing?
Only administrators can access and manage the Billing section.
Who issues the invoices?
Invoices are issued by PayPro Global, Tuqqi's official reseller.
What happens if a payment fails?
There are three collection attempts. If all three fail, the account is blocked until Tuqqi Support is contacted.
What can I see on the Billing page?
Current plan, next renewal, estimated amount, invoice history, payment methods, tax details, and cancellation option.
Does the monthly or annual invoice automatically reflect user changes?
Yes. The system calculates daily prorates and user adjustments at the close of each cycle.
Does the Pro Plan include premium support?
Yes. Both plans, monthly and annual, include two hours valid only during the first 30 days.